A few years ago I had this really old external hard drive that contained ALL my music. (Mainly very hard to find with no list to try to replace it all should something happen). Something did. My house was robbed. All my old crappy useless but useable computers were stolen along with my punk leather jacket, every family heirloom worth anything and all my clothes, boots (I'm a girl in a size men's size 3 shoe size) and well, if you understand anything about that stuff, you'll shed a tear or two knowing it ripped out my heart to lose such sentimentally valuable stuff. My house was turned upside down and oh....the kicker....they got me in a 2 hour window on Christmas Eve night when I was just up the street having Christmas dinner with my family.
Long story short, I was able to dig out my old hard drive with my music on it. All that was left. However it was configured to be used with a Mac which I couldn't afford to replace. I finally had a friend try to use it with his Mac and he said the hard drive appeared empty. 500GB empty. Maybe it was stored with a really big magnet? I was once again shattered. My roots, memories, soul...gone.
Finally I took it to these guys. They worked and worked and it kept coming up empty. Finally they called and said they could offer one last ditch effort and totally destroy the casing, tear it open and rip it to shreds essentially turning it into a useless twisted piece of tech trash (which if my music wasn't on it than its what it was to me anyway), I said do it.
I expected a call saying it was no use. And after a few days forgot about it entirely since I figured it was a lost cause. The phone rang and they told me they were able to retrieve every single file (all my music....all of it)!
I don't even think they charged me more than like $60. To be honest I would have given my first born to have it back, so I don't remember what it cost but it was definitely reasonable!
These guys are amazing! They worked and worked at it from every angle, kept me totally informed the whole time, got my permission for everything they tried and within less than 2 weeks, they dove into the heart of the dinosaur of a hard drive and found every file it had hidden somewhere after appearing blank from each angle! They knew what it meant to me, what I'd been through, and they got it out and onto a new hard drive for me.
I am eternally grateful. I just took in my elderly father with dementia. I took his 2 hard drives, (one from an old Mac, an external one), and his 2013 MacBook Air. I just dropped it all off to have them collaborate all my dad's stuff to be as user friendly and easily found within one machine. I'm sure they'll help my dad with organizing his disorganization in his progressively confused state and I'll jump right back on here to write a follow up review.
I can't thank these guys enough! After the Mac Outlet charged my dad (on a walker who couldn't understand) $98 for a simple diagnostic to tell him his computer was trash because it was filthy inside, we won't be going anywhere else but here.